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IMEO Business suite – enterprise solution

Do you need to:

  • make your sales organization more efficient?
  • have reliable prediction of orders?
  • keep the history of interactions with your clients and manage relationship with them?
  • open e-shop, that is easy to use by your clients and easy to maintain by your back-office?
  • attract your customers with loyalty system?

IMEO Business suite – enterprise solution

Our IMEO business suite offers complex customer care and sales support by number of modules, that can be used separately or as an entire system:

  • Contact Management
  • Sales Force Automation
  • e-shop
  • Self-care
  • Loyalty System

For small, medium organizations standard IMEO out-of-box functionality will help to track customer interactions without sophisticated call center and large sales organization. Adaptations and customization of the enterprise solution is available for large companies, that have already their own processes and systems in place. The entire suite can be used as one solution but if you need to solve only one or some of the areas, specific modules can be integrated into your own infrastructure.

Features

  • customer contact and context management:
    • contacts
    • offers
    • inquires
    • complaints
  • sales leads management
    • pipeline
    • sales representatives activities
    • offers preparation
  • sales organization hierarchy
    • roles definition
    • approvals
    • escalations
  • customer care standardized processes
    • manage interactions with customers
    • offers approvals
    • orders provisioning workflow
  • reporting
    • sales pipeline / orders forecasts
    • sales representatives performance
    • activities reports for call center
    • inquires/complaints closing
  • management of roles and access to customer data

Advantages

Performance

  • Tested performance for 500,000 customers
  • Tested performance for 50,000 concurrently running business processes
  • Scaled form short/fast business processes (milliseconds) to long-term business processes (months, years)

User interfaces

  • Multilanguage – select the translation of your content that fits your requirements
  • Highly customizable graphical layout
  • Easy to use for your internal staff (content maintenance, products maintenance)
  • Native application for iPhone available for your customers
  • Web application is automatically optimized for small/mobile (web) browsers

Technical Parameters

  • Open-source enterprise solution based on Liferay Portal
  • Content & Document Management (out of the box)
  • Enterprise Collaboration (out of the box)
  • Adheres to open standards for content, port-lets, web services and front-end technologies.
  • Enterprise User and Identity Management (out of the box)
  • Runs on your existing application servers, databases and operating systems
  • Workflow Support by jBPM – all activities and processes in IMEO are driven by BPM workflows
  • Externalized /externalizable workflows in JPDL format (BPEL format is an option)
  • Existing tool for graphical visualization of the process (or process mastering) can be used (if it supports JPDL/BPEL)
  • Supported DBs
  • Oracle, PostgreSQL
  • Active/Passive Clustering
  • Simple and fast fail-over
  • High availability & no user intervention during the fail-over process
  • Cluster administration and maintenance is as low as possible

IMEO iPhone client application


Aktuality

Open Data Node (or ODN in short) is an Open Source software platform that provides user with tools and functions for effective long-term publishing of (Linked) Open Data in automated, repeatable and easy to use fashion. It supports the whole life cycle of data publication, management and exchange. ODN is equipped with a set of …

Open Data Node (or ODN in short) is an Open Source software platform that provides user with tools and functions for effective long-term publishing of (linked) Open Data in automated, repeatable and easy to use fashion. It supports the whole life cycle of data publication, management and exchange. ODN is accompanied with generic Methodology for …

Open Data Node (or ODN in short) is an Open Source software platform that provides user with tools and functions for effective long-term publishing of (linked) Open Data in automated, repeatable and easy to use fashion. It supports the whole life cycle of data publication, management and exchange. ODN is accompanied with generic Methodology for …



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