Perhaps every user has ever encountered a situation where the computer did not cooperate and needed to report its repair.
What systems, resources, services or assets do we have in our company? How are they related?
Testing, however, must involve verification of the functionality itself, and also verification that doing the procedure is part of the correct solution.
Nowadays, more and more clients are thinking about how to cover their “knowledge base” and adapt it to their image.
Client requested that only certain groups of employees or only users in a certain role could make changes to the status of different tasks.